Orders & Shipping
Where do you ship?
We currently ship to the United States, Canada, and the Dominican Republic. We are working on expanding our shipping destinations in the future, so stay tuned!
How long does shipping take?
Order Processing: All orders are processed and prepared within 2 to 4 business days.
Delivery Times:
- United States: 3 to 5 business days.
- Canada: 4 to 7 business days.
- Dominican Republic: 5 to 10 business days.
Once your order is shipped, you will receive a confirmation email containing a tracking link so you can follow your package's journey in real-time.
How can I track my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Can I change or cancel my order?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Will I have to pay any customs fees or import duties?
- International orders (Canada, Dominican Republic) may be subject to import duties and taxes upon arrival. These fees are the responsibility of the customer.
- US orders : For all orders under $800, there are absolutely no customs fees, import taxes, or unexpected duties upon delivery. The price you see at checkout is the final price.
Where are your products shipped from?
Our premium supplements are developed in France and shipped directly from our US fulfillment center to ensure maximum freshness and quality control.
Returns
What is your return policy?
Due to strict safety and hygiene regulations for dietary supplements, all sales are final. We do not accept returns or offer refunds for opened or unopened products.
What if my order arrives damaged?
We're sorry to hear that. Please contact us at contact@raissadora.com, within 48 hours of delivery with photos of the damaged item, and we'll work to resolve the issue as quickly as possible.
Support
How can I contact RaissaDora?
Our customer support team is available Monday through Friday to answer your questions.
Email: contact@raissadora.com
Can you recommend the right product for me?
We would love to help! While we cannot provide medical advice, our team can guide you based on your wellness goals. Feel free to contact us via our support email.
Always consult your healthcare professional before starting any new supplement routine.
About the Products
Are your products FDA-approved?
By law, the FDA does not "approve" dietary supplements. However, our products are proudly manufactured in an FDA-registered facility that strictly adheres to cGMP (current Good Manufacturing Practices) regulations, ensuring the highest standards of safety, purity, and quality control.
Where are your supplements manufactured?
Our premium supplements are proudly formulated and manufactured in France, inside a state-of-the-art laboratory.
Europe and France enforce some of the strictest food safety and quality regulations in the world. To ensure full compliance for our North American community, our partner manufacturing facility is also fully FDA-registered and strictly adheres to cGMP (current Good Manufacturing Practices) standards. This unique combination allows us to deliver European ingredient purity with top-tier US safety compliance.