Shipping & Delivery

1. Shipping Processing Time

All orders are processed within 2 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Note: Processing time is separate from shipping/transit time.


2. Domestic Shipping Rates and Estimates

We offer shipping across the United States (including Alaska, Hawaii, and US Territories, where applicable).

  • Standard Shipping: 3 to 5 business days — $9 

Shipping charges for your order will be calculated and displayed at checkout.

 

3. International Shipping, Duties, and Taxes (Canada & Dominican Republic) We ship to Canada and the Dominican Republic. At checkout, you will have the flexibility to choose between two different shipping options depending on your preference:

  • Standard Shipping ($15 USD - Duties & Taxes Excluded): If you choose this option, please note that your order may be subject to local import duties, customs regulations, and taxes (such as GST/HST in Canada or ITBIS in the Dominican Republic) upon arrival. These additional charges are NOT included in your order total at checkout and are the sole responsibility of the customer. They must be paid directly to the shipping carrier or local customs authorities prior to delivery.

  • DHL Express Shipping (Duties & Taxes Included - No Surprise Fees): If you select this automated option, all applicable import duties, taxes, and customs fees will be calculated and collected directly at checkout. Your package will be shipped under DDP (Delivered Duty Paid) terms, meaning you will NOT have to pay any additional fees or unexpected charges upon delivery.


4. How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at contact@raissadora.com with your name and order number, and we will look into it for you.


5. Shipping to P.O. Boxes or APO/FPO Addresses

We happily ship to P.O. Boxes and APO/FPO military addresses via USPS.

Please ensure your military shipping information is formatted correctly at checkout to avoid processing delays:

  • City: Must be strictly entered as APO, FPO, or DPO.

  • State: Select AA (Armed Forces Americas), AE (Armed Forces Europe), or AP (Armed Forces Pacific) from the dropdown menu.

  • Country: Always select United States.


6. Lost, Stolen, or Damaged Packages

RaissaDora US is not liable for packages that are lost or stolen after the carrier confirms delivery to the address provided. If your package arrives damaged, please save all packaging materials and damaged goods, and contact our support team immediately at doratine@gmail.com with photos of the damage so we can file a claim with the carrier.