Returns & Refunds

No Returns & All Sales Final

Due to strict safety and hygiene regulations surrounding dietary supplements, all sales are final. We do not accept returns, and we do not offer refunds or exchanges for any products once they have been shipped, whether opened or unopened.

Damages, Shortages & Incorrect Items (Exceptions)

We stand behind the quality of our service. While all sales are final, we will immediately issue a replacement or store credit at no additional cost to you in the following exceptional cases:

  • Damaged Items: Your product or its safety seal arrived damaged or broken during transit.

  • Incorrect Items: We made a mistake and shipped a different product than the one you ordered.

  • Missing Items: An item from your order was missing from the package.

What to Do If an Exception Applies 

If you experience any of the issues above, please follow these steps within forty-eight (48) hours of receiving your package:

1.Take Photos / Evidence : Within 48 hours.

Take a clear photo or a short video of the shipping box, the shipping label, and the damaged or incorrect product (ensuring the safety seal or label is visible).

2.Contact Customer Support : Email our team.

Email us at contact@raissadora.com with the subject line: "Order Issue - [Your Order Number]". Attach your photos and briefly explain the issue (e.g., "Received incorrect product" or "Bottle arrived cracked").

3.Wait for Resolution : Keep the item.

Our support team will review your claim within 24 business hours. If approved, we will ship a brand-new replacement bottle via expedited shipping.

1.Take Photos / Evidence :Within 48 hours.

Take a clear photo or a short video of the shipping box, the shipping label, and the damaged or incorrect product (ensuring the safety seal or label is visible).
2.Contact Customer Support :Email our team.

Email us at support@raissadora.com with the subject line: "Order Issue - [Your Order Number]". Attach your photos and briefly explain the issue (e.g., "Received incorrect product" or "Bottle arrived cracked").
3.Wait for Resolution :Keep the item.

Our support team will review your claim within 24 business hours. If approved, we will ship a brand-new replacement bottle via expedited shipping. You do not need to ship the damaged or incorrect item back to us. You may discard it or keep it.